1. Introduction
Welcome to Maid in Town. By accessing our website and booking our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
2. Services
We provide domestic and commercial cleaning services in and around Milton Keynes. All services are delivered based on the details provided by the client at the time of booking. We reserve the right to refuse or cancel a booking if necessary.
3. Bookings & Payments
- All bookings must be made through our website, phone, or email.
- Prices are based on the information provided and may vary if conditions differ on-site.
- Payment terms will be agreed upon at the time of booking.
- We reserve the right to request advance payment or deposits for certain services.
4. Cancellations & Rescheduling
- At least 24 hours’ notice is required for cancellations or rescheduling.
- Late cancellations may incur a fee.
- We reserve the right to cancel or reschedule services due to unforeseen circumstances.
5. Access to Property
- The client must ensure access to the property at the scheduled time.
- If access is not provided, a cancellation fee may apply.
- We are not responsible for delays caused by lack of access.
6. Service Limitations
- While we aim to deliver high-quality results, we do not guarantee the removal of all stains, marks, or damage.
- Results may vary depending on the condition and materials of the property.
- Additional charges may apply for heavily soiled or neglected areas.
7. Liability
- We are fully insured; however, any damage claims must be reported within 24 hours of service completion.
- We are not liable for pre-existing damage, normal wear and tear, or faulty installations.
8. Health & Safety
- The client must provide a safe working environment.
- We reserve the right to refuse service if conditions are unsafe or hazardous.
9. Complaints
- Any complaints must be reported within 24 hours of the service.
- We will aim to resolve issues promptly and may offer a re-clean where appropriate.
10. Pricing & Changes
- Prices are subject to change without prior notice.
- Any changes will not affect confirmed bookings unless agreed with the client.
11. Privacy
- We respect your privacy and handle personal data in accordance with applicable UK data protection laws.
- Please refer to our Privacy Policy for more details.
12. Website Use
- The content on this website is for general information only.
- Unauthorized use of this website may give rise to a claim for damages.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
14. Contact Information
If you have any questions about these Terms & Conditions, please contact us:
- Email: hello@maidintown.co.uk
- Phone: (+44) 790 807 4970
- Address: Chestnut Close, Newton Longville, Milton Keynes, MK17 0DA, United Kingdom
