1. Introduction
Maid in Town (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
- Name
- Email address
- Phone number
- Address (for service delivery)
- Booking details and service preferences
- Any information you provide through contact forms or communication
3. How We Use Your Information
We use your personal data to:
- Provide and manage our cleaning services
- Process bookings and respond to enquiries
- Communicate with you بشأن appointments and updates
- Improve our services and customer experience
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to provide requested services
- Legitimate interests – to improve services and communication
- Legal obligation – to comply with applicable laws
- Consent – where required (e.g., marketing communications)
5. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers and contractors (only as necessary)
- Payment processors
- Legal or regulatory authorities if required
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise your rights, please contact us using the details below.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control or disable cookies through your browser settings.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: hello@maidintown.co.uk
- Phone: (+44) 790 807 4970
- Address: Chestnut Close, Newton Longville, Milton Keynes, MK17 0DA, United Kingdom
13. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
